Complaints & Suggestions Policy
The center is keen to receive trainees' and beneficiaries' complaints and suggestions and to handle them transparently and confidentially, as an essential tool for improving the quality of training services.
How to Submit a Complaint
By email: support@cstc.edu.sa.
Via WhatsApp: +966559766707.
Through the contact form on the website.
It is preferable to include your name, mobile number, and a clear description of the complaint or suggestion.
Handling Process
The complaint is logged and an acknowledgment of receipt is issued.
The complaint is reviewed by the relevant department at the center.
A response is provided to the complainant within a maximum of 5 working days.
Confidentiality
All complaints and personal data are treated with complete confidentiality.
The complainant's information is used only for the purpose of handling the complaint.
Escalation
The complainant has the right to request escalation to the center's management in case of dissatisfaction with the handling.
Continuous Improvement
Complaints and suggestions are used as an essential input for developing the training services and content quality.