Technical Support Policy
The Creativity Skills Training Center is committed to providing effective technical and academic support to trainees and beneficiaries through defined official channels, to ensure a smooth training experience.
Support Channels
WhatsApp: +966559766707.
Email: support@cstc.edu.sa.
Social media accounts: @cstcksa.
The contact form on the website.
Working Hours
Support is available from Sunday to Thursday, from 9 AM to 9 PM.
Messages received outside working hours are answered at the next working time.
Support Scope
Technical support: login and registration issues, using the platform, and running content and exams.
Academic support: inquiries related to the training content and communication with the trainer within the scope of the course.
Response Times
We commit to responding to support requests within a maximum of 24 working hours.
The trainer responds to course inquiries within a maximum of 72 hours.
Escalation
If the issue is not resolved through the support channels, the request is escalated to the center's management to follow up until it is resolved.